The Department of Social Welfare and Development (DSWD) has opened hotlines to respond to queries and complaints of the public regarding the Listahanan’s upcoming national second round of family assessment.
Listahanan, also known as National Household Targeting System for Poverty Reduction (NHTS-PR), now is an information management system that determines who and where the poor are in the country. The Listahanan database identifies potential beneficiaries of social protection programs and services like the DSWD’s Pantawid Pamilyang Pilipino Program and Sustainable Livelihood Program.
In the Cordillera Administrative Region, Listahanan is now conducting trainings for 632 field staff who will do the assessment starting this April. Meanwhile, the Listahanan along with the City Government of Baguio is now conducting the validation phase of the second assessment in the city that started October last year.
Queries and complaints regarding the assessment may include concerns that families/households not assessed during the assessment, inclusion of non-poor and exclusion of the poor to the list of poor households, among others. Clarifications if the barangay officials will be the ones identifying who will be poor and non-poor may also be sent to the hotlines which are available through text, landline, email, and Facebook.
DSWD-CAR Regional Director Janet P. Armas said that the hotlines ensure that the public will have more available and easier means in giving feedback regarding the assessment.
“By encouraging the public to participate and provide feedback on the second assessment, we will guarantee that the information which will be generated from the assessment will be of highest integrity,” Armas said.
The public may send their concerns by texting Listahanan<space>name<space>location<space>question or complaint and send to hotline number 0918-912-2813.
They may also reach Listahanan through landline numbers (074) 422-0589 or (074) 444-3262, email address firstname.lastname@example.org, and Facebook page www.facebook.com/listahanan.official. # DSWD-CAR, SOCIAL MARKETING UNIT, Kaye Ann O. Mapalo