Procedure in Filing a Complaint

 

Procedure in Filing a Complaint

Any person may file a complaint against any personnel who has been discourteous/unhelpful in the course of his/her transaction with the DSWD-CAR .

The following are the procedures in filing a complaint:

  1. Secure from the Public Assistance Desk a copy of Form-2 (Reklamo) which  shall completely filled-up by the complainant .
  2. Submit the duly filled-up Complaint/ Reklamo Form to the Public Assistance Officer (PAO) on duty.
  3. The PAO on duty shall forward all the complaints/ reklamo to the Integrity Development Committee (IDC). The IDC shall meet within 5 working days to make the necessary validations, investigations and recommend necessary action on the complaint.
  4. The complainant shall be informed of the action taken by the office on his/ her complaint within three (3) days after the submission by the IDC of its recommendations;

 

Pamamaraan ng Pagsasampa ng Reklamo

Ang sino mang tao ay maaaring magsampa ng reklamo laban sa sinumang tauhan ng DSWD CAR na walang respeto/ arogante at hindi matulungin sa mga lumalapit na humihingi ng tulong sa ahensiya.

Ang mga sumusunod ay ang mga pamamaraan sa pag-sasampa ng reklamo:

  1. Kumuha ng kopya ng Form 2 – Reklamo sa Public Assistance Desk at ito ay sagutan ng kumpleto;
  2. I-submit ang Form 2 –Reklamo sa Public Assistance Officer (PAO) na naka-duty;
  3. Ang PAO ay ipapaabot ang reklamo sa Integrity Development Committee (IDC). Ang IDC ay magpupulong sa loob ng 5 araw para magsagawa ng imbestigasyon at rekomendasyon tungkol sa reklamo;
  4. Ipaaalam sa nagrereklamo ang aksyon ng opisina sa reklamo nito tatlong araw matapos isumite ng IDC ang rekomendasyon nito tungkol sa reklamo;
Print Friendly, PDF & Email
Transparency Seal

Freedom of Information

Regional Learning Resource Center

Regional Learning Resource Center
Calendar of Activities

GlobalSign Security

SSL

Monthly Archives

Categories


Hit Counter provided by orange county divorce attorney
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