Baguio City- The Department of Social Welfare and Development- Cordillera Administrative Region (DSWD-CAR) was conferred the Citizen’s Satisfaction Center- Seal of Excellence Award (CSC-SEA) from the Civil Service Commission (CSC). This is in recognition of the Department’s efforts in the implementation of the Republic Act 9485 or the Anti-Red Tape Act of 2007 (ARTA) which aims to improve the efficiency of the delivery of government services and to prevent graft and corruption.
With CSC Resolution Number 1301161 promulgated on 25 June 2013, the DSWD-CAR was granted the Seal of Excellence Award which was officially received by the Department’s officials headed by Regional Director Leonardo C. Reynoso on 30 September 2013 during the CSC’s Parangal para sa mga Lingkod Bayani ng Kordilyera.
April this year, the CSC has conducted the Report Card Survey (RCS) in the DSWD and with other agencies in the region. During the RCS, survey researchers conducted random interviews with clients who avail of the frontline services of the different agencies. Aside from the interviews, the CSC also conducted spot check on the compliance of the agencies with the Citizen’s Charter, No Noon Break Policy, and No to Fixers Campaign of the government. The Public and Complaint Assistance Desk (PACD) of an agency is also checked during the survey. These sub-areas comprise the implementation of the ARTA and were used as guidelines during the RCS.
Thus, as stated in the fifth paragraph of the resolution, “WHEREAS, guided by CSC Resolution No. 1300172 dated January 23, 2013 which provides for the Policy and Guidelines on the Conduct of the Anti-Red Tape Act Report Card Survey, the result of the RCS conducted on April 18-19 and 22, 2013 showed that the Department of Social Welfare and Development- Cordillera Administrative Region, Baguio City obtained excellent rating in the RCS Report Card”.
The DSWD-CAR was able to get a 90.35 percent or “Excellent” rating from the cumulative scores garnered from the RCS. The DSWD-CAR remarkably did well in the implementation of the No Noon Break Policy, PACD and compliance to the pinning of ID or nameplates. The Department was also able to exceed the 70% cut-off grade in Anti-Fixers Campaign, Citizen’s Charter, and No Hidden Costs sub-areas. A remarkable 94.54% rating was obtained by the Department on over-all client satisfaction. This is a cumulative score from the grades garnered in the assessment of Frontline Service Provider, Service Quality, Physical Setup, Basic Facilities and Respondent-Client’s Satisfaction Level.
Aside from the Seal of Excellence Award, the Department’s Capability Building Unit Head, Mr. Rogerson Dennis Fernandez has been nominated for the CSC’s Individual Pagasa Award.
Director Reynoso expressed happiness over the recognitions received by the Department saying that as a social protection agency, the DSWD strives to further raise the quality of service delivery to provide the most disadvantaged individuals the best government service that they deserve.
Both awards are given by the CSC to recognize government agencies, officials and/or employees who have shown outstanding work performance.
The DSWD-CAR is the second agency in the region to receive the Citizen’s Satisfaction Center- Seal of Excellence Award. The Department of Trade and Industry- Kalinga received the same award in 2012. #DSWD-CAR, SOCIAL MARKETING UNIT, NFGV