PROTECTIVE SERVICES DIVISION
Crisis Intervention Section
Telephone Nos. (074) 661-0430 local 25005
Ms. Judith de Guzman, Head
I. ABOUT THE PROGRAM/SERVICE
Immediate response to cases of individuals and families in crisis situation through the provision of food, material and financial assistance.
II. WHO MAY AVAIL OF THE PROGRAM/SERVICE:
Walk-in clients and referrals from LGUs/ Hospital/ Other Agencies/ Concerned Citizens
III. REQUIREMENTS:
1. Social Case Study Report from the Provincial/City/ Municipal Social Welfare and Development Officers.
2. Certification from the Barangay Captain as indigent client or any valid ID
Additional Documents for:
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- Medical Assistance:
1. Medical Abstract/ Medical Certificate or any Medical Record issued by the attending Physician indicating initial or final diagnosis of the patient and the medical procedure required including request for laboratory examination
2. Hospital Bill or Billing Statement if hospitalized
3. Doctor’s Prescription
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- Burial Assistance:
1. Photocopy of Death certificate.
2. Funeral Contract, if necessary.
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- Transportation Assistance:
>Police Blotter in the absence of ID or Barangay Certificate for clients victim of pick pockets, illegal recruitment and the like.
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- Referrals:
> Written referral from legislator or chief of staff if funding is chargeable against Priority Development Assistance Fund (PDAF) managed by DSWD.
IV. AVAILABILITY OF THE SERVICE:
MONDAY to FRIDAY at 8:00 o’clock in the morning until 5:00 o’clock in the afternoon
V. HOW TO AVAIL OF THE SERVICE:
| Step | Walk-in and Referred Clients | Office Activity | Duration Of Activity | Person/s In charge / responsible | |||||
| 1 | Submit documents to CIU and sign the General Intake sheet | Conduct interview / assess client(s), review the submitted documents; prepare and sign the General Intake Sheet (GIS). | 1 Hour | Ms. Ruby Lynn Palla / Ms. Jackielyn Guitangan | |||||
| 2 | Prepare and encode the Social Case Study Report (SCSR) and prepare other supporting documents (DV, OS and Certificate of Eligibility (CE) | 1 Hour | Ms. Ruby Lynn Palla / Ms. Jackielyn Guitangan | ||||||
| 3 | Review and sign SCSR and CE prepared by the Social Worker | 10 Minutes | Ms. Judith de Guzman | ||||||
| 4 | Review, sign and recommend approval of SCSR and approve petty cash voucher (PCV) or certify (DV) | 10 Minutes | PSU Head | ||||||
| 5 | Approve SCSR | 10 minutes | Dir. Leonardo C. Reynoso or authorized representative | ||||||
| 6 | Obligate fund and sign Obligation Slip (OS) | 5 Minutes | Ms. Norie Castañeda | ||||||
| 7 | Certifies availability of cash and sign the box A of the DV | 5 Minutes | Ms. Rina Claire L. Reyes | ||||||
| 8 | Approves the Box B | 5 Minutes | GASSD Chief; OIC ARDs/RD | ||||||
| 9 | Prepares and signs check | 10 Minutes | Ms. Rose Moldero/Cash Unit | ||||||
| 10 | Countersigns check | 5 Minutes | GASSD Chief; OIC ARD Janet Armas / Dir. Leonardo C. Reynoso | ||||||
| 11 | Receive assistance and sign in the acknowledge-ment receipt and logbook / distribution list | Release to clients the food and material assistance. | 5 Minutes | Ms. Rose Moldero / Cash Section |
Note: for petty cash fund– follow steps 1 to 5 and 10. ** clients in critical cases i.e. needing immediate medical intervention and strandees
